Frequently asked Questions
What is infybyraja.com
It is a curated online shopping destination for precious, silver and fashion jewellery brand targeting everyone young at heart and, focusing on a delivering hassle free shopping experience and exceptional customer service.
How is it different from any other Jewellery website?
We understand your requirements for a trusted online jewellery shopping platform and our goal is to surpass your expectations. Our young and innovating team’s goal is to create an online shopping platform that provides a unique, enjoyable and comforting shopping experience to our customers.
Is the Jewellery Certified?
All Jewellery items are certified by the gem and jewellery authority of Sri Lanka, every piece of jewellery is hallmarked. Should you have any queries regarding certification of the products, please feel free to send an email to email@example.com and our customer care executives will gladly assist you.
What if I don’t like the Jewellery I ordered?
We understand that you may not be fully satisfied with the product. In that case, you can get it exchanged at our showroom within 7 business days from the date of delivery.
What is the Delivery Timeline?
We deliver with 7 working day within Sri Lanka and within 7 – 21 working days internationally.
How can I place an Order?
To place your order, all you have to do is follow the below steps:
Choose your Jewellery piece and click on “Add to Cart” button
You will be then redirected to your shopping cart page – click on 'Checkout' to make payment for the piece or click on 'Continue Shopping' to add more products in your cart.
Enter all your details – name, contact number, email ID and billing & shipping addresses and continue to payment.
Choose your payment mode and complete the payment.
You shall receive an order confirmation email to the e-mail address you provided while placing the order.
How can I cancel my order?
You can cancel your order by sending an email at firstname.lastname@example.org along with all the details related to your order number. However; there might be a cancellation fee.
How do I pay for a Purchase?
You can make your purchases through multiple payment methods. You can make payments through:.
All major Credit & Debit Cards
Cash on Delivery
Do I incur any shipping charges?
There will be a shipping change based on the delivery location.
Can I ship to a different address other than the address provided at the time of placing the order?
An alternative address must be provided before the product has been shipped to your registered address.